15.3. GYM CUSTOMER SERVICES

 Practical applications by trainers The term "customer service" means the presentation of fitness services by first listening to the customer's needs and then giving him what he asked for, from the first time he comes to the gym until he is satisfied. 1: INTRODUCTION TO THE GYM - HEALTH CAREER

1. Practitioner details.
2. Assessment of physical condition.
3. Health card.
4. Target of the trainee.
5. Exercise history.
6. Weekly planning.
7. Target per period (per month - per quarter).

2: SERVICE PRESENTATION PROCEDURE - SALES

1. Trial procedure.
2. Presentation of the value of the services offered.
3. Manage customer objections.
4. Close the sale.